Sr. TPS Engineer - Install

June 27, 2017

Location: Bay Area

Salary:  Open

Job Description:

Our client is at the heart of the global shift to OLED technology.  They develop and manufacture advanced Inkjet Printing systems that are being used in R&D and production applications at “household name” display manufacturers. 

They are looking for a Sr. Total Product Support (TPS) Engineer to support the development of their proprietary manufacturing equipment for fabricating the next generation of flat screen displays—organic light emitting diode (OLED) displays. They have developed unique printing technology ideally suited for OLED display manufacturing and are building a talented, top-notch team to develop, optimize, and commercialize OLED manufacturing processes based on this technology.  They are looking for a Sr. TPS Engineer interested in working in a fast paced environment along-side a great team recruited from among Silicon Valley’s top companies. The Sr. Total Support Engineer should be familiar with one or more of the following areas:  Advanced technology manufacturing systems, system installation, on site customer product support, advanced troubleshooting methods, project management, customer management, and Asia factory environments and business practices.  This position reports to VP Field Operations & Customer Support.

Responsibilities (one or more of the following):

  • Installation management
  • Installation project management from tool shipment to factory acceptance
  • Writing facilities specifications
  • Development and maintenance of facilities CAD drawings
  • Cross functional coordination with engineering, process experts, manufacturing, material planning, and field service
  • Vendor coordination
  • Facilities readiness and hook-up
  • Customer management during install
  • Leading a team of 5 – 15 engineers on site during installation
  • System troubleshooting
  • Reporting and metrics
  • Conducting timely escalation when there are schedule risks
  • Up to 50% travel


  • BS Engineering degree required

  • MS Engineering degree preferred

  • 8 years’ experience in field service role required

  • Strong written and verbal communication skills

  • Experienced in customer management

  • Ability to work with people speaking English as a second language

  • Resourceful and creative in environments with minimal supervision

  • Ability to dive into leading edge and highly innovative new deposition technology and quickly understand mechanical, software, and process issues

  • Work with the leading technologists in the field and quickly grasp advanced concepts in inkjet printing

  • Extensive exposure to Asia-based technology manufacturing environments

  • Intermediate Microsoft Project, Excel, and PowerPoint skills

Contact Information:

Associate:  Myrna D. Parkin

Phone:  508-647-0221