Field Service Engineer

October 23, 2018

Location: New Jersey

Salary:  Open

Job Description:

Our client is a world leader and innovator in Reflow Technology and is seeking to expand its Field Service Team in the Eastern U.S.  The basic functions of this position are installation, training, repair, and implementation of retrofits on the complete line of its client’s reflow ovens. Candidate must be a US citizen.  This position reports to Manager of Field Service.

Duties and Responsibilities:

  • Support Product lines at domestic US customers
  • Work directly with customers to understand and rapidly diagnose equipment problems
  • Provide technical training at customer facilities
  • Produce concise, comprehensive, and accurate documentation of test reports and work instructions
  • Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers
  • Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner
  • Provide serviceability requirements and design for serviceability input for new product development programs
  • Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets


  • AS or higher degree in engineering or sciences (BA/BS is preferred)
  • 5+ years’ experience with surface mount technology (SMT) equipment and/or semiconductor equipment
  • Familiarity with equipment troubleshooting including root cause identification and problem solving approaches such as 7-step or 8D
  • Proficient computer skills and familiarity with Windows applications including MS Word, Excel and PowerPoint
  • Ability to travel to customer facilities (up to 75% of time)
  • Ability to travel internationally on occasion to support global customers 

Contact Information:

Associate:  Jean M. Nolan

Phone:  508-647-0434